Skip to content
Go to muso.com
  • There are no suggestions because the search field is empty.

What is a non-contactable site?

Identifying and handling non-contactable piracy sites

What is a non-contactable site?

A non-contactable site is a domain with no valid takedown contact information, which means infringing content cannot be reported directly. This includes sites that do not provide contact details, or where available contact methods are unreliable or unsuitable for processing removal requests.

How MUSO Handles Infringements on Non-Contactable Sites

Although non-contactable sites are rare, infringements from these domains are still tracked within the MUSO Protect Dashboard. This ensures:

  • An audit trail of enforcement efforts.
  • Support for potential legal actions.
  • Greater transparency and insight into your overall compliance activity.

How They Appear in the Dashboard

  • Infringements will display in the Compliance column as Non-Contactable Site.

  • They may appear under Files – Available for Takedown or Files – Takedown In Progress (see screenshots below).

Files - Available For Takedown

Files - Takedown In Progress

Actions You Can Take

  • The Send Takedown and Send Reminder options are not available for these links.

  • You can choose to Ignore the infringement, which will move it to the File Ignored tab.

Notes

  • Google delistings for non-contactable sites can also be found in the Google tab. MUSO automatically submits a delisting request for any infringements we detect. A Google delisting removes infringing pages from search results, making them significantly harder for users to access.
  • Infringements marked as 'In Progress' will remain in that status, as we are unable to contact the site directly to issue a DMCA takedown notice.