Identifying and handling non-contactable piracy sites
What is a non-contactable site?
A non-contactable site is a domain with no valid takedown contact information, which means infringing content cannot be reported directly. These sites are non-compliant and typically avoid offering contact methods to prevent removals.
How MUSO Handles Infringements on Non-Contactable Sites
Although non-contactable sites are rare, infringements from these domains are still tracked within the MUSO Protect Dashboard. This ensures:
- An audit trail of enforcement efforts.
- Support for potential legal actions.
- Greater transparency and insight into your overall compliance activity.
How They Appear in the Dashboard
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Infringements will display in the Compliance column as Non-Contactable Site.
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They may appear under Files – Available for Takedown or Files – Takedown In Progress (see screenshots below).
Files - Available For Takedown
Files - Takedown In Progress
Actions You Can Take
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The Send Takedown and Send Reminder options are not available for these links.
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You can choose to Ignore the infringement, which will move it to the File Ignored tab.
Notes
- Google delistings for non-contactable sites can also be found in the Google tab. MUSO automatically submits a delisting request for any infringements we detect. A Google delisting removes infringing pages from search results, making them significantly harder for users to access.
- Infringements marked as 'In Progress' will remain in that status, as we are unable to contact the site directly to issue a DMCA takedown notice.